Refund policy

TimesChanged Return and Refund Policy

Last Updated: 12/15/23

  1. Returns and Refunds Overview

At TimesChanged, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a return and refund policy that is designed to be fair and straightforward. Please read this policy carefully to understand your rights and responsibilities.

  1. Returns

2.1. Eligibility: To be eligible for a return, the following conditions must be met:

  • Your request for a return must be made within 15 days from the date of delivery.
  • The item must be unused, in its original condition, with all tags and labels attached.
  • Apparel must be unworn and unwashed.
  • Items sold as "final sale" or "clearance" are not eligible for returns.

2.2. Return Process:

  • To initiate a return, please contact our customer support team at timeschange1111@gmail.com or 416-456-5534.
  • You will be provided with return instructions, including the address for the return shipment.

2.3. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
  1. Refunds

3.1. Refund Process:

  • Upon receiving and inspecting the returned item, we will process your refund.
  • Refunds will be issued to the original payment method used during the purchase.
  • It may take up to 3-10 business days for the refund to appear in your account.

3.2. Partial Refunds: In some cases, partial refunds may be issued if the returned item is not in its original condition, damaged, or missing parts.

  1. Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

  1. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will provide instructions for returning the item and will cover the return shipping costs. You may choose to receive a replacement item or a refund.

  1. Contact Us

If you have any questions or concerns regarding our return and refund policy, please contact us at timeschange1111@gmail.com